Effective Date: 02/12/2025

At Petals & Nuts, we understand that sometimes you may need to cancel an order. Please read the cancellation terms carefully before placing your order.

1. Order Cancellation by Customer

  • Orders can be cancelled only before they are shipped.

  • Once the order has been dispatched through our shipping partner (Shiprocket), it cannot be cancelled.

  • To request a cancellation, contact us immediately with your Order ID.

2. How to Request Cancellation

You may request cancellation through:

Email: contactus@petalsandnuts.com

Call/WhatsApp: +91 70064 42295 / +91 8493934612

Please ensure you contact us as soon as possible after placing the order.

3. Refund for Cancelled Orders

  • If cancellation is approved before dispatch, a full refund will be processed.

  • Refunds will be made to the original payment method.

  • Refunds typically reflect within 5–10 business days, depending on your bank or payment provider.

4. Orders Already Shipped

  • Orders that have already been shipped cannot be cancelled.

  • In such cases, you may refer to our Refund Policy for eligible claims (damaged or wrong product).

5. Cancellation by Petals & Nuts

We reserve the right to cancel an order due to:

  • Product unavailability

  • Pricing errors

  • Payment failure

  • Suspicious or fraudulent activity

If we cancel your order, you will receive a full refund.

6. Contact Information

For cancellation-related queries:

Petals & Nuts

Address: Lethipora, Anantnag, Jammu & Kashmir 192122

Mobile: +91 70064 42295, +91 8493934612

Email: contactus@petalsandnuts.com

Website: www.petalsandnuts.com