Last updated 26 August 2026
This policy explains where Petals & Nuts delivers, how charges and estimates are shown, and what to do if a parcel is delayed, damaged or returned to us.
Delivery area
We currently deliver physical products to serviceable PIN codes across India. Availability depends on the delivery address, product restrictions and courier coverage shown at checkout. We do not promise international delivery unless an international option is expressly displayed and accepted during checkout.
Order processing
Most confirmed orders are checked, packed and prepared for dispatch within 1–2 business days. Orders placed after working hours, on Sundays or public holidays begin processing on the next business day.
A high-volume period, address query, stock check or product-specific handling need may take longer. If a material delay is known before dispatch, we will use the contact details supplied with the order to update you.
Shipping charges
When standard fallback delivery applies, the current charge is ₹99 and standard delivery is free when the eligible order value after discounts is ₹1,499 or more. If live courier services are available, their charges are calculated from the destination and packed order weight.
The delivery option and amount shown in the order summary before payment are final for that checkout. A refund or cancellation does not automatically make an original delivery charge refundable; the Cancellation & Refund Policy explains when it is included.
Delivery estimates
Delivery generally takes 3–7 business days after dispatch. Remote locations, difficult weather, public holidays, security restrictions or courier network disruptions can extend the estimate.
Any date shown on the website, checkout, tracking page or message is an estimate rather than a guaranteed appointment unless we expressly confirm otherwise in writing.
Tracking and updates
Where tracking is available, we send the courier or tracking reference using the email or phone details supplied at checkout. Tracking can take several hours after dispatch to show its first scan.
If tracking has not moved for an unusual period or the delivery estimate has passed, contact us with your order number so we can raise a trace with the delivery partner.
Address and contact details
Please provide a complete deliverable address, correct PIN code and reachable phone number. Contact us immediately if a correction is needed. We can change an address only before the parcel is handed to the courier and only when the new destination can be serviced.
Petals & Nuts is not responsible for delay or non-delivery caused by incomplete or incorrect information supplied by the customer, but we will make reasonable efforts to help correct the shipment.
Delivery attempts and return to origin
The courier may contact the recipient and attempt delivery according to its service process. If delivery fails because the recipient is unavailable, refuses the parcel, or the address cannot be located, the parcel may be returned to us.
After a returned parcel is received and inspected, we will contact you about re-dispatch or an eligible refund. Additional delivery charges may apply to re-dispatch when the original failure was caused by incorrect details, refusal or repeated unavailability.
Damaged, tampered or missing parcels
If the outer parcel appears open, heavily damaged or tampered with, note the condition with the courier where possible and record clear photographs or an unedited opening video.
Report a damaged, incorrect, incomplete or tampered delivery within 48 hours of receipt. Include the order number, product and packaging images, and a short description. Keep the product and all packaging until we complete the review.
Delays outside our control
We are not liable for a delay caused by weather, natural events, transport disruption, strikes, government restrictions, regional security conditions, courier failure or other circumstances outside our reasonable control. We will continue to assist with tracking and, where the parcel is confirmed lost, arrange an eligible replacement or refund.
Shipping support
For shipping help, email petalsnuts@gmail.com or call +91 70064 42295 with your order number and the recipient name. Do not share an OTP, UPI PIN, banking password or full card details with anyone claiming to arrange delivery.